FAQ

What types of baby products do you offer?

We specialize in a wide range of baby essentials including baby bedding, feeding supplies (bottles, bibs, tableware), baby monitors, toiletries, bath safety items, car seats, strollers, bassinets, and travel beds. Our goal is to be your one-stop shop for all your baby care needs.

Are your products safe for newborns?

Absolutely! All our products meet strict safety standards. We prioritize items that are gentle on baby’s skin, free from harmful chemicals, and designed with your little one’s safety in mind.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and checkout faster in the future.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Where do you ship?

We ship worldwide! However, due to logistical constraints, we’re currently unable to deliver to a few remote areas, primarily in Asia. If you’re unsure about your location, please contact us at [email protected].

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 flat fee via DHL or FedEx, delivery within 10-15 days after shipment
– Free Shipping: For orders over $50 via EMS, delivery within 15-25 days after shipment

How long does it take to process and deliver my order?

We process orders within 1-2 business days. After processing, delivery times depend on your chosen shipping method. Standard shipping takes 10-15 days, while free shipping takes 15-25 days. Please note that delivery times may vary slightly based on your location and customs procedures.

Will I receive a tracking number?

Yes! Once your order ships, you’ll receive a tracking number via email so you can monitor your package’s journey to your doorstep.

What is your return policy?

We want you to be completely satisfied with your purchase. You may return items within 15 days of receipt for a refund or exchange. Please contact our support team at [email protected] to initiate a return.

What if I receive a damaged or incorrect item?

We’re sorry if this happened! Please contact us immediately at [email protected] with your order number and details about the issue. We’ll make it right with a replacement or refund.

How can I contact customer service?

Our friendly support team is available via email at [email protected]. We’re based in Jersey City, US, and we’re here to ensure your shopping experience is smooth and stress-free.

Do you offer product recommendations or registry assistance?

Absolutely! We’re parents too and love helping other parents find the perfect products for their needs. Feel free to reach out with any questions about our products.